The Decline Comments feature allows approvers to provide context when declining a top-up, bill, reimbursement, or card payment request. This helps submitters understand the reason behind the decision, streamlining communication and reducing back-and-forth. This is currently only available when approving items from the web app.
To request changes on an item pending your approval:
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Navigate to Approvals under the Spend Management menu.
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Open the top-up, bill, reimbursement, or card payment awaiting your approval.
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Click Decline
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Select Request changes
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Explain why you are requesting changes in the comment box
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Click Request changes
What Happens Next?
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The submitter will receive a notification with your comments.
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The item will show as incomplete until the submitter updates and resubmits it.
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The item will be resubmitted through the entire approval rule again