In-store Payments
If you are unable to make a payment in-store, please check:
- You have selected a budget in the Weel mobile app and tapped Use budget in Apple Pay or Use budget in Google Pay
- There are sufficient funds available on your budget limit (open the mobile app and check your available budget limit)
- You are trying to pay from Apple Pay or Google Pay (you cannot pay in-store from the Weel mobile app)
- You are holding the back of your phone against the POS terminal
- You are holding your phone steady and not moving away from the terminal until your payment is registered
- You have removed your bulky phone cover (bulky phone covers can interrupt transactions at times)
- You are selecting credit as your payment method
- You have selected the right virtual card if you have multiple cards in Apple Pay or Google Pay
Or you might want to refresh on how to pay in-store here.
Online Payments
If you are unable to make a payment online or over the phone, please check:
- There are sufficient funds available on your budget limit (open the mobile app and check your available limit)
- You are using the right card number, expiry and CVC
- Your transaction is less than $25,000
- You have made less than 25 transactions in the last 24 hours
Or you might want to refresh on how to pay online here.
Still not working?
If your card is still not working after checking the above, please contact us by emailing help@letsweel.com.