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How do I freeze my physical card? *

  • Updated

*For Closed Beta Customers Only

If your card has been compromised, follow these steps in the Weel mobile app:

  1. Open the Weel mobile app.

  2. Navigate to the "Manage your card" menu by tapping the cog icon located in the top right-hand corner.

  3. Tap on "Cards lost or stolen?"

  4. Confirm that you'd like to freeze all cards. This action will freeze both your physical and virtual cards, as well as any associated budgets and subscriptions.

Please be aware that only Account Admins have the authority to unfreeze your cards if necessary. If you require further assistance or have any concerns, don't hesitate to contact our support team for help.