How do I pay an overdue invoice?

Weel will automatically retry overdue invoice payments every hour. If an invoice remains overdue, it means something is preventing the payment from being processed. This guide explains the most common reasons and how to resolve them.

You will need Admin access to review invoices, budgets, and account balances.

Reasons an invoice may remain overdue:

Insufficient account balance: If your Weel account does not have enough funds, the payment cannot be processed. Top up your account balance, and Weel will automatically retry the payment once funds are available.
Insufficient budget limit: If the budget linked to the invoice does not have enough available funds, increase the budget limit or request a budget top-up. Once the budget has sufficient funds, Weel will attempt the payment again.
Payment owner removed from the budget: If the owner assigned to the invoice is no longer part of the selected budget, the payment cannot proceed. Re-add the owner to the budget, and Weel will reschedule the payment.

Once the underlying issue is resolved, Weel will automatically retry the payment during the next hourly check. No manual action is required to resubmit the invoice.

Reasons an invoice may remain overdue:

Insufficient account balance: If your Weel account does not have enough funds, the payment cannot be processed. Top up your account balance, and Weel will automatically retry the payment once funds are available.

Insufficient budget limit: If the budget linked to the invoice does not have enough available funds, increase the budget limit or request a budget top-up. Once the budget has sufficient funds, Weel will attempt the payment again.

Payment owner removed from the budget: If the owner assigned to the invoice is no longer part of the selected budget, the payment cannot proceed. Re-add the owner to the budget, and Weel will reschedule the payment.