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How do I resolve a duplicate invoice?

  • Updated

To protect you from making duplicate payments, Weel prevents invoices from being submitted when they have the same supplier and invoice number as a previous invoice.

If the invoice you are entering is legitimate but either the supplier or invoice number has been entered incorrectly you can resolve this by changing either detail.

To resolve a duplicate bill created in Weel

  1. Open the duplicated bill

  2. Update either the Supplier or Invoice number fields so that they do not duplicate a previously submitted bill

  3. Click Save

To resolve a duplicate bill imported from Xero

  1. Open the bill in Xero by clicking View bill in Xero

  2. Update either the Contact or Invoice number fields so that they do not duplicate a bill previously imported into Weel

  3. Return to Weel and Delete the duplicate bill from Weel

  4. Re-import the updated bill from Xero by clicking Import from Xero from the bills page