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How to Resolve a Duplicate Invoice

  • Updated

Weel blocks an invoice with the same supplier and invoice number as one already submitted. If that's a mistake, here's how to fix it, whether it's from Weel or Xero.

To resolve a duplicate created in Weel

  1. Open the duplicated invoice.
  2. Update the Supplier or Invoice number field so it no longer matches a previously submitted invoice.
  3. Click Save.
    • If the invoice is already Marked for Payment, Pending, or Paid, Delete isn't available. Contact Weel support if you need one removed instead.

To resolve a duplicate imported from Xero

The Supplier and Invoice number fields lock once a bill comes from Xero, so the correction needs to happen there instead.

  1. Open the bill in Xero by clicking View in Xero.
  2. In Xero, update the Contact or Invoice number field so it no longer duplicates an invoice already imported into Weel.
  3. Return to Weel and click Delete to remove the duplicate.
    • If the Weel invoice is already Marked for Payment, Pending, or Paid, Delete isn't available. Contact Weel support if you need one removed instead.
  4. Re-import the updated bill from Xero by clicking Import from Xero on the Bills page.