An overdue invoice usually means a payment failed for a specific, fixable reason - here's how to find out why and get it moving again.
Before you start
- You don't need Admin access specifically - your ability to fix a failed payment depends on the permissions your role has been granted.
- Owners and Admins typically have full access to top up balances and budgets; other roles may only be able to request a top-up.
Steps
- Open Accounts Payable and select the Failed Payments filter.
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Hover over the failed payment's status label, or open the transaction, to see the exact reason it failed and how to fix it.
- The invoice owner also gets an email about it automatically, though not every failure type sends one.
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Apply the fix that matches the reason shown:
- Not enough funds in the account balance - Top up the account balance (Owners, Admins, or anyone with account-settings permission can do this directly; others will see a request-a-top-up prompt instead). Weel retries the payment automatically once funds are available.
- Not enough funds in the budget - This can mean the shared budget itself is short, or that an individual member's own limit is short. Increase the relevant limit or top up the budget (again, permission-dependent), and Weel retries automatically once there's enough available.
- Payment owner removed from the budget - If they're still part of the business, re-add them to the budget so Weel can retry the payment.
- Payment owner removed from the business - Change the invoice owner to someone still active before Weel can retry.
- Budget deleted - Select a new budget for the invoice and Weel retries the payment automatically.
Other less common reasons, like incorrect supplier bank details, show their own explanation and fix in the same place - see "How do I fix a failed payment?" for the full self-service flow.
- Once the issue's fixed, Weel automatically retries the payment - you don't need to resubmit anything.
What happens next
If a very old failed invoice doesn't retry once you've fixed the issue - anything that's been failing for more than 6 months falls outside Weel's automatic retry window - contact Support so it can be resubmitted manually.