Weel pauses can happen at two levels: your whole business account, or just your individual employee account. This article breaks down exactly what each one affects, from logins and billing to cards, transfers and approvals. If your account's been paused, contact your business admin or reach out to us at help@letsweel.com.
How It Works
- Login (any entry point): If a business account is paused, every employee's login is disabled, so no one can log into that business, into any other business they belong to, or directly into their Weel user account. If a single employee's account is paused, only their login is disabled, in exactly the same way.
- Weel Billing: No fees apply while a business account is paused. Billing resumes once it's reactivated, and this isn't pro-rated. Pausing an employee doesn't work the same way for billing: the business keeps paying for that employee's seat the whole time they're paused.
- Cards (Virtual, physical & subscription): Pausing a business suspends every card linked to it until reactivation. Pausing an employee suspends just their cards until they're reactivated, but any transaction already authorised and sitting as pending will still be processed by the merchant as normal.
- Direct Transfer: Funds transferred into a paused business account are returned by our financial provider. This doesn't apply at the employee level; Direct Transfer is a business-level control.
- Direct Debit: While a business account is paused, no new direct debit top-ups are initiated, and any top-up already in flight when the pause takes effect will bounce once it reaches the account. This is also a business-level control, so pausing an individual employee has no effect on it.
- Accounts Payable and Reimbursements: Pausing a business doesn't affect or reverse any payment that had already gone through. Anything not yet paid at the time of the pause fails instead, then automatically retries once the business is reactivated, with nothing for you to resubmit or re-approve. Pausing an individual employee only matters if that employee is the payment's own designated payer: their payments fail the same way, even if already approved and scheduled, and only resume once their account is reactivated.
- Approval records: All approval records stay in limbo and can't be actioned while a business account is paused, until it's reactivated. Records assigned to a paused employee stay in limbo the same way, since that employee can't log in to action them, until their account is reactivated.
Good to know
- Business pauses are triggered either by you (Settings > Business information > Security > Freeze entire account), or by Weel, for fraud or compliance reasons, or because a Weel subscription payment has failed.
- Employee pauses can't be triggered by an admin from within the app; only Weel's Support team or our automatic fraud detection can pause an individual employee, for example after repeated declined card transactions or a transaction in a restricted currency.