Your Weel account may be paused by another administrator or by Weel due to fraud or compliance reasons. This article breaks down the features and functionalities that are affected when an account is paused.
If your account has been paused, please contact your administrator or reach out to us at help@letsweel.com for assistance.
| Business Account Paused | User Account is Paused | |
| Account | ||
| Log into Business (Webapp/Mobile app) | No. When a business account is paused, all associated employees are also paused and cannot log in. | No. The paused employee cannot log in to the business account. |
| Multi-biz Login (Webapp/Mobile app) | No. If you are associated with a paused business account, you cannot log in to any other business accounts. | No. Users with multiple business accounts cannot access any other business profiles while their user account is paused. |
| Log into user account (Webapp/Mobile app) | No | No |
| Weel Billing | We won’t charge any fees while your business account is paused. Once the account is reactivated, billing will resume for that month. This is not pro-rated. | The business will continue to be charged for the user. |
| Payments | ||
| Cards (Virtual, physical & subscription) | All cards are suspended until the business account is reactivated. | All cards linked to the user profile are suspended until the employee is reactivated. Transactions made by these cards that are in the “pending” status will continue to be processed by the merchant. |
| Direct Transfer | No. Any funds transferred into the account while it is paused will be returned by our financial provider. | N/A |
| Direct Debit | No new direct debits will be initiated. Any in-flight debits will bounce once they hit the account. | N/A |
| Accounts Payable/ Reimbursements | • “Pending” payments will be paid. • Any payments “Scheduled to Pay” will not be paid until the account is reactivated. | Payments already approved by the owner and has scheduled will still be paid. |
| Approval Records | All approval records remain in limbo and cannot be actioned until the business account is reactivated. | All approval records assigned to the paused user remain in limbo and cannot be actioned until the user account is reactivated. |