If you suspect fraud, you can freeze your entire Weel business to immediately block payments and access until Support reverses it.
Before you start, you need Admin access to freeze your business.
Steps
- Log in to your Admin Weel account.
- From the web app, go to Settings.
- Select the Business information tab.
- Under the Security section, select Freeze entire account.
- In the confirmation pop-up ("Freeze entire business account?"), confirm you want to proceed.
What happens next
Freezing takes effect immediately:
- Everyone is logged out of Weel and blocked from logging back in, including Admins.
- Every card is locked right away, both in the Weel app and with our card issuing partner, so it can't be used anywhere.
- All other transactions stop too, including subscription payments, scheduled bills, and scheduled reimbursements.
- The business stays completely inaccessible until an Admin contacts Weel Customer Support and verifies their identity.
There's no self-service way to unfreeze a business. Contact Support at help@letsweel.com. This can't be undone from within the app, even by the Admin who froze it.