Freezing your physical card in Weel instantly stops new transactions on that card, helping you stay secure if something doesn’t look right. If you’re new to cards in Weel, start with the Cards overview to learn how card types and controls work.
Before you start
Only users with a physical card can freeze their card in the mobile app. Otherwise, any cardholder can freeze their own physical card. If you need to unfreeze a card that was frozen due to a compromise flow, your Admin may need to assist.
Steps
Freeze your physical card in the mobile app
Open the Weel mobile app.
- Navigate to the "Manage your card" menu by tapping the cog icon located in the top right-hand corner.
- Tap on "Cards lost or stolen?"
- Confirm that you'd like to freeze all cards. This action will freeze both your physical and virtual cards, as well as any associated budgets and subscriptions.
Please be aware that only Account Admins have the authority to unfreeze your cards if necessary. If you require further assistance or have any concerns, don't hesitate to contact our support team for help.
Freeze your physical card in the web app
Log in to Weel in your browser.
In the top header, open Payments.
Click Cards to open the Cards page.
Find and select your physical card from the list (you can use search or filter if needed).
On the card row or card details panel, toggle Freeze card on.
The card status will change to Frozen straight away.
What happens next?
Freezing is instant and reversible - You can unfreeze anytime by turning Freeze card off again.
While frozen, all transactions on that card will be declined (including in-store, online, and mobile wallet purchases)
If your card is lost, stolen, or you suspect fraud, keep it frozen and order a replacement or contact your Admin/Weel Support.