Skip to main content

Can I withdraw cash from my physical card?

  • Updated

Yes. Approved businesses can enable cash withdrawals on their physical Weel cards. Because ATM access introduces additional regulatory and fraud-prevention requirements, it’s disabled by default and must be requested by an admin.

Once your business is approved, each physical card can be individually enabled and assigned its own per-transaction ATM limit.

 

Eligibility and Access Requests

Cash withdrawals remain disabled until your business requests access and Weel verifies a few business details.

To request access:

  1. Go to Cards in the web app.
  2. Open the Actions menu on the relevant physical card. 
  3. Select Manage cash withdrawals.
  4. Select Request cash withdrawals.

A member of the Weel team will get in contact with you to process your request.

 

Managing Cash Withdrawals for Each Card

After your business has been approved:

  1. Go to Cards in the web app.
  2. Open the Actions menu on the relevant physical card. 
  3. Select Manage cash withdrawals.
  4. Toggle Enable cash withdrawals for this card on. 
  5. Set a Per-withdrawal limit (see limits below). 
  6. Click Save.

 

Acceptance

To ensure successful cash withdrawals:

  • Supported locations: Cash withdrawals work at domestic Australian ATMs and international ATMs that accept Visa.
  • Select the correct account type: When the ATM prompts for an account type, choose Credit wherever available. If “Credit” is not offered, select Default account or Savings. 
  • ATM-only access: Cash withdrawal is only available at ATMs. Cash-out at the Point-of-Sale (e.g., Coles, Woolworths, or other merchants) is not supported with Weel cards.

 

Limits, Fees, and Budget Controls

Withdrawal limits

  • Per-withdrawal limit: Any amount up to $1,500 AUD. 
  • Daily limit: Up to $1,500 AUD total per day, with a maximum of five ATM withdrawals per card per day.
  • Budget rules: Linked budget limits still apply. A withdrawal will be declined if it would exceed the remaining budget, even if it is below the per-withdrawal limit.

Fees

  • Weel ATM fee: 
    • $3 AUD for Australian ATM withdrawals 
    • $5 AUD for international ATM withdrawals 
  • ATM operator fees: These may also apply. Ensure your per-transaction limit allows enough room to cover both Weel’s fee and any operator fee.