Weel uses structured tax rates instead of free-text GST fields, so what you select always matches your accounting software and exports cleanly, avoiding failed exports from mismatched tax handling. This article covers common tax-rate questions and troubleshooting steps, including how Smart Tax Rates automatically codes and splits your receipts for you. It applies to businesses on Weel's tax-rate model.
How It Works
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What happened to typing in a GST amount?
Weel replaced the free-text GST field with tax rates that match what your accounting software expects, avoiding failed exports from mismatched tax handling. -
What happens to my old expenses?
Expenses created before you moved to tax rates keep their original GST amount. Weel works out the closest matching rate for display, using your Chart of Accounts mapping or your business's default rate. -
My export failed with a tax rate error, what do I do?
Every line item needs a tax rate before it can export. Open the flagged transaction, set a rate on any line item showing none, and re-export. -
Can the rate still be wrong if I have an accounting integration?
Rates are pulled directly from your accounting software, so Weel always matches what's set up there. If a rate looks wrong, check it in Xero, QuickBooks, MYOB, NetSuite, or Business Central first. -
Can I still enter GST as a raw number?
No. Every business on tax rates uses the dropdown, keeping every expense consistent with what your accounting software expects. -
What is Smart Tax Rates?
It automatically applies the correct tax rate to card transactions and invoices using receipt data and your coding patterns, splitting partially-taxable transactions so the total tax matches the receipt. See How tax rates work in Weel to learn more. -
How do I turn on Smart Tax Rates?
Admins can turn it on in Settings > AI and Automations > Weel AI. Once it's on, Weel calculates the split automatically on invoice upload and extraction, on both the Weel mobile app and the Weel web app. -
Why did my expense split into two line items?
This happens when Smart Tax Rates is on and your receipt mixes taxable and GST-free items. Weel groups everything into one taxable line and one GST-free line, working backwards from the invoice total and GST amount. See How does Smart Tax Rates work? for a detailed example. -
The Smart Tax Rates split doesn't look right, what do I do?
Open the transaction and adjust the tax rate on each line item manually. See Splitting an expense across multiple tax rates for how to do this.
Good to know
- Not every business is on the tax-rate model yet. If you still see a plain GST toggle or amount in Settings, rather than a tax-rate dropdown on transactions, your business may still be on the older Auto-extract GST model.