On some occasions, your Weel account may lose connection to your Xero file. If this is the case, the Xero Integration in your Weel account will show a ! Disconnected warning message.
To view this message in your Weel account:
- Click Settings
- Click Integrations
To reconnect your Weel account to Xero:
- Click Reconnect to Xero
- You will be re-directed to Xero
- Enter your Email Address and Password to login to Xero (if prompted)
- Click Allow Access
Once the connection has been re-established, any missing bank feeds and account transactions will be re-exported automatically within 24-48 hours.
Please note, Weel will sync transactions from the Latest statement import date. For example: If the last successful import into Xero was on the 09.08.21 at 5:09am, Weel will sync all transactions from your Weel account into Xero from this date and time.
Reasons that can cause your integration to disconnect.
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Has anyone recently left the business which led to a user having their access revoked in the Xero account?
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Have there been changes to the user permissions of the person who initiated the Xero connection?
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Has the person who initiated the integration between Xero and Weel made any changes to their password on Xero?
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Has their Xero account expired or been deactivated at any point? (This can be caused due to free trials ending, a demo organisation being reset, failure to make a timely payment to their subscription or de-activation due to any security concerns).
