Export errors occur when a transaction is unable to export into Xero, MYOB Account Right or Quickbooks.
To fix an export error:
- Hover your mouse over the Export Error label or open the transaction
- Review the export error message to understand why the export failed
- Follow the steps explained in the export error message to fix it
All export errors:
Unmapped category selected
To fix this error, map the category to your chart of accounts and the transaction will automatically export.
The accounting period is locked in accounting software
To fix this error, unlock the accounting period in your accounting software and click the manual re-sync button in the transaction drill-down.
The transaction has been deleted in the accounting software
To fix this error, click the manual re-sync button in the transaction drill-down.
Updates to transactions cannot export into your accounting software because the transaction is already reconciled
To fix this error, unreconcile the transaction in your accounting software and then click the manual re-sync button in the transaction drill-down.
Transaction amount changed on clearing
To fix this error, check the GST amount is correct and then click the manual re-sync button in the transaction drill-down.
Amount changed on clearing and split expense details are out of date
To fix this error, update all out-of-date split expense details and the transaction will automatically re-sync.
Weel Expenses Account deleted in {ASP}
To fix this error, reconnect Weel and your accounting software and the transaction will automatically re-sync.
The selected category is mapped to a deleted accounting code
To fix this error, re-map the category to an active accounting code on the Chart of Accounts page and the transaction will automatically re-sync.
The category has not been selected
To fix this error, select a category and the transaction will automatically re-sync.
Connection lost to your accounting software
To fix this error, re-connect your accounting software on the Integrations page and any missing transactions will automatically re-sync.
Something went wrong with this export
To fix this error, manually sync the transaction with your accounting software. If this still doesn't export the transaction please email us at help@letsweel.com.