If you haven't received your Weel password reset email, follow the steps below to find out why and get back into your account.
Before you start
- Confirm you've completed your Weel account setup. Check for your original invite email and finish creating your account if you haven't already.
- Confirm you're using the email address linked to your Weel account, not a personal or alternate address.
- If your business logs in with SAML SSO or Xero SSO, this process doesn't apply to you. The Reset your password screen will tell you this if it detects an SSO account. We don't send a reset email in that case, so reset your password through your SSO provider instead, or contact your account admin.
Steps
- On the Weel login screen, click Forgot password?.
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Enter your email address on the Reset your password screen and click Reset password.
- You'll see an on-screen confirmation that we've sent a reset link to your email.
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Open the reset link within 30 minutes of requesting it.
- If more time has passed, request a new link instead of searching for the old email.
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Check your spam or junk folder if the email hasn't arrived.
- We send reset emails as standard transactional email, so they can occasionally end up there.
- Contact Weel Support at help@letsweel.com or via in-app messaging if you still can't find it.