When a transaction is marked as Pending, the funds have left Weel and are temporarily reserved while the merchant completes their settlement process. The transaction status will update once the merchant confirms whether the payment is accepted or declined.
Pending transactions can remain in this state for up to 10 business days. During this time, the funds are reserved but not finalised. If the payment is declined, reversed, or cancelled by the merchant, the pending transaction will be removed and the funds returned to your available balance.
Steps
Navigate to the Transactions table
Locate the pending transaction
Look for transactions labelled Pending under the Date column.
Open the transaction details
Click on the transaction to view the merchant name, authorised amount, and date.
Review the authorised amount
Note: the pending amount may differ from the final amount if the merchant has placed a temporary authorisation hold (common with hotels, fuel stations, or subscriptions).
Why a transaction may stay pending
A transaction can remain pending for several reasons:
The merchant hasn’t completed their settlement process yet.
Hotels, fuel stations, subscription services, and online merchants often place temporary authorisation holds.
Settlement may take longer over weekends, public holidays, or when merchants use manual batch processing.
Some merchants pre-authorise a higher amount and only settle the final amount later.
In rare cases, the merchant may release the authorisation without settling it — these transactions usually drop off automatically within 7-10 business days.
What happens next
Most pending transactions will automatically change to Completed once the merchant settles the payment.
Note: The status will depend on incomplete fields, approval rules, and which integration is connected.
If the merchant does not settle the transaction, the authorisation will fall off and the funds will be released back to your available balance.