Why can't I type in a GST amount anymore?
Weel moved from a free-text GST field to structured tax rates so that what you select matches exactly what your accounting software expects. This avoids translation errors and failed exports, where mismatched tax handling used to block exports.
What happens to my old expenses?
Expenses created before your business moved to tax rates keep their original GST amount. Weel works out the closest matching tax rate for display, using your chart of accounts mapping or your business's default rate. You don't need to go back and fix historical expenses.
My export failed with a tax rate error — what do I do?
Every line item needs a tax rate before it can export to your accounting software. Open the flagged transaction, set a rate on any line item showing none, and re-export.
I have an accounting integration — can the rate still be wrong?
Rates are pulled directly from your accounting software, so Weel always matches what's set up there. If a rate looks wrong, check it in Xero, QuickBooks, MYOB, NetSuite, Business Central, Wiise, first — Weel mirrors what it finds rather than applying its own logic on top.
Can I still enter GST as a raw number?
No. Every business on tax rates uses the dropdown, which keeps every expense consistent with how your accounting software expects tax data.
What is Smart tax rates? Smart tax rates automatically applies the correct tax rate to card transactions and invoices, using receipt data and your previous coding patterns. It splits partially-taxable transactions into taxable and non-taxable line items so the total tax matches the receipt. See How tax rates work in Weel (beta) to learn more.
How do I turn on Smart tax rates? Admins can turn it on in Settings > AI and Automations > Weel AI. Once it's on, Weel calculates the split automatically on invoice upload and extraction, on both the Weel mobile app and the Weel web app.
Why did my expense split into two line items? This happens when Smart tax rates is on and your receipt mixes taxable and GST-free items. Rather than itemising every product on a long receipt, Weel groups everything into one taxable line and one GST-free line, working backwards from the invoice total and GST amount to get the split right. See How does Smart Tax Rates work? for a detailed example.
The Smart tax rates split doesn't look right, what do I do? Open the transaction and adjust the tax rate on each line item manually. See Splitting an expense across multiple tax rates for how to do this.