Weel has the latest fraud detection and AI technology running 24/7 to analyse user behaviour and review transactions for any suspicious activity. Mastercard also runs its own fraud prevention processes.
If any suspicious activity is detected, someone from Weel will contact the primary account admin immediately to resolve the matter and if required will block the card to prevent any further transactions from occurring until resolved.
Card transactions are protected against fraud and other unauthorised activity in accordance with Mastercard Zero Liability.
If you are ever concerned about a transaction please don't hesitate to get in touch. Our security team will review the transaction to ensure that it is safe.