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How to fix your Weel card not adding to Apple Wallet

  • Updated

If your Weel card won't add to Apple Wallet, work through the checks below to find and fix the cause.

Work through these checks

  1. Confirm your iPhone supports Apple Pay.
    • iPhone 5 and earlier don't support Apple Pay. You can still use your Weel card for online payments, but you'll need an iPhone 6 or later to pay in-store.
  2. Confirm your card isn't frozen.
    • A frozen card disables both Setup virtual card and Add to wallet manually. Cards freeze if they're reported lost or stolen, or if an admin freezes them manually.
    • Only an admin can unfreeze a card, so ask your admin, or unfreeze it yourself if you're the admin, then try again.
  3. Check whether your card's already added.
    • Open Apple Wallet: if your Weel card's there, you're set.
    • Setup virtual card (Card tab > cog icon > Setup virtual card) also detects an existing card automatically, with a shortcut to view it.
  4. Connect to WiFi or mobile data.
    • Adding a card to Apple Wallet needs a stable internet connection.
  5. Check with your IT team if you're on a work phone.
    • Company-issued phones sometimes need IT to unlock them before you can add a card.

Add your card manually

If the checks above don't solve it, add your card manually:

  1. Open the Card tab in the Weel app.
  2. Tap the cog icon in the top right corner.
  3. Tap Add to wallet manually.
  4. Tap Get card details.
  5. Tap the icon next to your card number to copy it.
Why is my Weel card not adding to Apple Wallet_ (1).png
  1. Open Apple Wallet, tap + in the top right corner, then tap Continue.
  2. Tap Add card details manually, then paste the card details you copied.

What happens next

Still stuck? Contact us: tap New ticket in the top right of the app, submit a request on the web, or email help@letsweel.com.

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