Update your phone number in Weel, from the web or mobile app, to keep two-factor authentication working and receive your SMS verification codes reliably.
Before You Start
- You don't need to enter a confirmation code to change your number, and the update won't sign you out of your current session.
- Your new number can't appear on Weel's blocked list, or be from a country Weel doesn't currently support. If you hit an error, try a different number or contact Support.
- If you're locked out of your account entirely, contact our Support Team at help@letsweel.com and we'll update it for you securely.
Steps
On the web
- Click the Settings icon (cog wheel) in the top-right corner of the header.
- Select Account settings from the dropdown. This opens the Settings page on the Profile tab.
- Click Edit Profile.
- Update your phone number.
- Click Update Profile to save, or Cancel to discard your changes.
On the mobile app
- Tap the menu icon in the top-left corner.
- Tap Profile.
-
Tap the pencil icon in the top-right corner to enter edit mode.
- The icon becomes a close (X) icon while you're editing. There's no separate "Edit" button.
- Update your phone number.
- Tap Save.
What Happens Next
Your phone number updates straight away, and future SMS verification codes go to the new number. For your security, we'll also email your previous address whenever you change an existing number (this doesn't apply if you're adding a number for the first time), so you'll know right away if it wasn't you.
If you have trouble receiving codes, check that the number, including the country code, is correct.
See How to fix issues receiving your SMS verification code when signing in to Weel for more help, including setting up an authenticator app as a more reliable alternative to SMS.
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