If you're not receiving the SMS verification code you need to sign in to Weel, here's how to fix it.
Steps
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Check whether your mobile number has recently changed. Go to Settings > Profile to confirm the new number is showing correctly.
- Changing your phone number doesn't require a confirmation code or 2FA challenge: the update takes effect as soon as you save it. If a recent change didn't fully go through (for example, it wasn't saved, or the new number was rejected because it's on Weel's blocked list or from a country Weel doesn't currently support), your account stays linked to your previous number, which is why the code isn't reaching your current device. See How to update your phone number to update it correctly.
- If the wrong mobile number was entered when your account was created, contact us at help@letsweel.com so we can correct it.
- Check for SMS delivery issues, such as being overseas, mobile carrier outages, or country and region restrictions on receiving SMS codes.
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Set up an authenticator app as an additional verification method. It's more secure and reliable than SMS, especially while travelling or overseas, since it doesn't depend on mobile carrier delivery. Go to Settings > Profile > Two-step authentication, select Add authenticator app, then scan the QR code or enter the setup key manually, and confirm with the 6-digit code it generates. See How to add an authenticator app as a verification method for the full walkthrough.
- Adding an authenticator app doesn't remove SMS. Both stay available, and you can select "Try another way" on the login screen to switch between them.
What happens next
If you're still having trouble, or you're currently overseas, contact us at help@letsweel.com.