The Decline Comments feature allows approvers to provide context when declining a top-up, bill, reimbursement, or card payment request. This helps submitters understand the reason behind the decision, streamlining communication and reducing back-and-forth. This is currently only available when approving items from the web app.
To request changes on an item pending your approval:
Navigate to Approvals under the Spend Management menu.
Open the top-up, bill, reimbursement, or card payment awaiting your approval.
Click Decline
Select Request changes
Explain why you are requesting changes in the comment box
Click Request changes
What Happens Next?
The submitter will receive a notification with your comments.
The item will show as incomplete until the submitter updates and resubmits it.
The item will be resubmitted through the entire approval rule again
- If Card Blocking is enabled: declining a card transaction with 'Request Changes' will re-block the submitter's budget cards until the expense is resubmitted and approved.