Update your registered address, trading address, or business structure yourself, or contact us to change your ABN, ACN, or business name.
Before you start
- Only the business owner sees the "Verify your business information" section. Other people, including admins, get an access-denied screen if they reach the link directly, so ask the business owner to make the change, or contact us at help@letsweel.com.
- Your ABN, ACN, and registered business name are locked and pulled from the Australian Business Register (ABR). Contact us at help@letsweel.com if any of these have genuinely changed.
- This self-service option is only available on the Weel web app, not the mobile app.
Steps
- Log in to the Weel web app as the business owner.
- Go to Settings → Business Details.
- Select "Verify your business information." This opens a new tab and starts Weel's KYB (Know Your Business) re-verification process.
- Confirm your ABN/ACN and registered business name. These are read from the Australian Business Register and can't be edited at this step.
-
Update your registered address, trading address, or business structure details, then submit for review.
- For example, your ACN if you're a company, or your incorporation number if you're an association.
- If you're left on a loading screen that doesn't move on after step 4, contact us at help@letsweel.com with your updated details instead, and our team will make the update for you.
For some helpful guidance on completing the business verification process, please see KYB (Australia) or KYB (New Zealand).
What happens next
Submitting your details starts a re-verification review rather than an instant update. Once approved, your details sync automatically across Weel's systems, so you don't need to let us know separately, and your account stays accurate for our KYB and AML compliance obligations.