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What happens if I'm prompted to enter a PIN?

  • Updated

It is very uncommon but some old POS terminals may ask you to enter a PIN for transactions over $100. If this happens you will need to create a PIN for your card and enter it into the POS terminal.

To set a PIN number:

  1. Open the Weel mobile app

  2. Open the Card tab

  3. Tap the Settings button in the top right-hand corner

  4. Tap Set Card PIN

  5. Tap Send on the manage pin pop-up

  6. Enter the 8-digit verification code sent to your phone via SMS (The SMS will be sent to the phone number you initially set-up with Weel)

  7. Enter a 4-digit PIN and then confirm it by entering again (this is the PIN you will use at the POS terminal when prompted)

  8. Tap Submit

 

If the phone number you are trying to receive the verification code on is out-of-date you will need to update it. To update your phone number:

  1. Tap the Menu button in the top-left corner

  2. Tap Profile

  3. Tap Edit in the top-right corner

  4. Enter your new mobile phone number

  5. Tap Save

  6. Enter the 4-digit SMS code to verify your new phone number