Freeze a subscription card to stop payments temporarily, then activate it again whenever you're ready to resume charges. To freeze or activate someone else's subscription card, you need to be the subscription's owner or have the right Budgets or Subscriptions permission.
Steps
- Open the Subscriptions page.
- You'll find it under Payments in the navigation, alongside Cards, Accounts Payable and Reimbursements.
- Open the relevant subscription.
- Click Freeze subscription in the top-right corner of the screen.
- Click Activate subscription in the same spot when you're ready to resume charges.
What happens next
Freezing puts the card into a temporary block with our card issuer, so it's declined for any charge attempt while frozen, the same as a lost or stolen card, but it doesn't cancel your subscription: your settings stay intact, and activating it again restores the card immediately, ready for its next billing cycle.
This is separate from Card Blocking, which doesn't affect subscription cards: freezing from the Subscriptions page is the only way to pause one.