How do I fix a failed reimbursement payment?

If a reimbursement payout fails for an unexpected reason, Weel makes it easy to understand why and how to resolve it. To resolve a failed reimbursement payout:

1. Open the Reimbursements page

2. Click the Failed Payments filter

3. Hover over the Failed payments stage label or open the transaction to review why the payment failed and how to fix it

4. Follow the steps to resolve the issue

5. Once the issue is resolved Weel will automatically reattempt the payment.

Please note, the team members and approvers involved in the reimbursement will also receive an email notification explaining why the payment has failed and how to fix it.