Every Weel card transaction starts as an authorisation, a check that confirms funds are available before the purchase goes through. It shows as Pending until the merchant settles or releases it, and some merchants, like hotels or car rental companies, hold a different amount than they eventually charge. This explains what you'll see in your balance and transaction history.
How It Works
- Authorisation : Every card purchase is checked for available funds before it's approved, so a hold appears the moment you spend, not after the fact.
- Pending status: Holds funds against your available balance until the merchant settles or releases the transaction.
- Estimated holds: Hotels, fuel stations, car rental companies, and subscription services often authorise an estimate, then settle the real amount once it's known.
- Settlement: Once a merchant settles, the transaction clears, shows in your history, and syncs to your accounting software as normal.
- Reversal: Unsettled holds reverse automatically, usually within 7 to 10 business days, and the funds return to your available balance the same day.
- Card Blocking: Available on Premium plans and above, it counts a Pending authorisation as overdue unless your account excludes uncleared transactions.
Good to know
- A reversed authorisation disappears from your transaction history the same day, and because it never settled, it was never sent to your accounting software in the first place.
- Once an authorisation reverses, it's automatically excluded from Card Blocking calculations, even if it counted toward a block before.
- If your cards are blocked, you or your admin can unblock them any time by completing the outstanding expense report, whether or not an authorisation was involved.