Once an Account Owner or Admin issues a physical card to a team member with the Cards payment type, Weel sends the order to our card issuer, Nium, for printing and dispatch. From dispatch, the card ships via AusPost and arrives within 7–10 business days. Knowing what to expect at each stage keeps card handovers simple.
How It Works
- Pending shipment: Your card shows this status while it's being prepared for printing and dispatch by Nium, Weel's card issuer.
- Requires activation: This status appears the moment Nium dispatches your card, not when it's delivered, and there's no separate in-transit status in between.
- Delivery timeframe: Once dispatched, your card ships via AusPost and arrives within 7–10 business days, matching the estimate shown when you ordered it.
- Support fallback: If your card hasn't arrived within 10 business days, contact Weel Support at help@letsweel.com and the team will check its delivery status.
Good to know
- Australia-only shipping: Physical cards can only be shipped to addresses within Australia; New Zealand accounts can't order one yet.