Bulk ordering lets you issue physical cards to many team members at once by uploading a CSV file, instead of ordering one card at a time. If you only need a single card, see How do I issue a physical card? How do I issue a physical card? instead.
Please note, bulk ordering is currently in Beta.
Before you start
You will need:
- Admin access, or a role with permission to issue new cards.
- Enough account balance to cover the full order. Physical cards cost $15.00 + GST each.
- An Australian delivery address for every cardholder.
Each team member in your CSV must already:
- Have a Weel account.
- Have Cards enabled as a payment type.
- Not already have an active physical card.
Note: You can only have one bulk order in progress at a time. Wait for your current order to finish before starting another.
Steps
To bulk order physical cards:
- Open the Cards page and click Issue new card.
- Under How would you like to issue cards?, select Physical card – bulk issue and then click Bulk issue physical cards.
- Click Download template to get the CSV template.
-
Fill in the template with one row per cardholder. The columns are Email, Business Name, Unit Number, Street Number, Street Name, Suburb, State and Postcode.
- Don't change the column headings.
- Use the email address each team member uses to log in to Weel.
- Always use the Unit Number field for shared buildings.
- Remove special characters such as dashes, brackets and apostrophes.
- Stay within the character limits — Unit: 10, Street Number: 20, Street Name: 40, Suburb: 20, Postcode: 4.
- Drag your CSV into the upload area, or click choose from your files. Your file must be a CSV, under 2MB, with no more than 1,000 rows.
- On the Review your details screen, check the cardholders, addresses and total cost.
- Tick the confirmation checkbox to agree to the payment.
- Click Submit order.
You'll see a confirmation that your order has been submitted.
If your CSV has errors
If anything in your file can't be verified, Weel shows a Review your details screen listing only the rows with problems, along with a summary of what went wrong.
You can't edit rows on screen. Fix the errors in your CSV file, then click Reupload CSV to try again.
These are the most common errors and how to fix them:
| Error | What it means | How to fix it |
|---|---|---|
| User not found | The email address doesn't match a Weel account in your business. | Check the spelling and use the email the team member logs in with. |
| Cards not enabled | The team member doesn't have Cards as a payment type, or has no active virtual card. | Enable Cards for them in User Management, then re-upload. |
| Card already issued | The team member already has an active physical card. | Remove the row. |
| Duplicate email | The same email appears more than once in your file. | Remove the extra rows — each person can only appear once. |
| Missing fields | A required address field is blank. | Complete every address column for that row. |
| Invalid address | The state or postcode isn't a valid Australian address. | Use a valid state code and a 4-digit postcode. |
| Invalid characters | The address contains characters we can't print. | Remove dashes, brackets and apostrophes. |
| Over character limit | A field is too long. | Shorten the business name, street or suburb to fit the limits above. |
| Order already in progress | You already have a bulk order being processed. | Wait until it finishes, then submit the new order. |
What happens next
Processing takes a few minutes. You don't need to stay on the page — we'll email you a summary once your order is complete, showing how many cards succeeded, how many failed, and the total charged.
You can follow progress in the Physical card status column on the Cards page, which updates on its own:
- Processing order… — we're issuing the card.
- Order confirmed — the card has been created and is being prepared.
- Shipped — the card is on its way to the cardholder.
- Activated — the cardholder has activated their card.
- Order failed — the card couldn't be issued. You aren't charged for failed cards.
Cards arrive via AusPost within 7-10 business days. Each cardholder gets an email and a push notification when their card is issued, and activates it themselves when it arrives.
Things to remember
- You're charged once, after processing. We charge a single fee for the whole order, based only on the cards that were issued successfully.
- Delivery addresses can't be changed once submitted. Double-check every address on the review screen before you confirm.
- Existing virtual cards are replaced. Ordering a physical card replaces the cardholder's current virtual card, and they'll need to update it in their mobile wallet.
- Bulk ordering is for new physical cards only. You can't use it to replace lost, damaged or expired cards.