A reimbursement payment can fail for several reasons, from insufficient funds to a compliance hold on the payout. Weel shows you the exact reason on the reimbursement itself, and for most causes automatically retries the payment once the underlying issue is resolved, with no manual retry needed.
Most common causes:
- There are not enough funds in your account balance: In this case, you will need to top-up your account balance and Weel will reschedule the payment for you.
- There are not enough funds available in the selected budget’s limit: In this case, you will need to increase the selected budget’s limit or request a top-up before Weel will reschedule the payment for you.
How It Works
- Failed reimbursements show a Failed payments tag on the Reimbursements page; open or hover over it to see the exact reason.
- If it's your own limit within a per-member budget that's short, top up (or request) your limit; the same automatic retry applies.
- Budget top-ups and limit requests go through your approval rules unless pre-approved, so the retry only fires once the request is approved.
- Incorrect bank account details trigger an automatic retry as soon as you update them under your profile.
- Being removed from the budget, then re-added, automatically triggers a retry.
- A compliance hold on the payout (an AML/KYC-style check) doesn't auto-retry; contact Support to have it investigated.
Good to know
- You can submit a reimbursement claim even with a $0 budget limit; it just won't pay out until there's enough budget and account balance.
- A claim stops auto-retrying 6 months after it's created, even after you fix the cause; contact Support to reprocess it manually. The clock starts at creation, not at failure, so a claim created last month can still retry even if it's been failing a while, while one created 7 months ago that just failed today can't.
- If you're the person being paid, you'll get an email when the payment fails, for most (not all) reasons. Approvers aren't copied.