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How to set up a direct debit to top-up your account balance

  • Updated

Turn on a direct debit so your Weel balance tops up automatically when it drops low, as explained in An Overview of Direct Debit in Weel.

Steps

  1. Go to Settings > Account Balance.
  2. Find the Direct Debit section and turn it on using the toggle.
  3. Enter your Top up amount, the amount pulled from your bank account into your Weel balance each time a top-up runs.
    • A good starting point is the total of everything you expect to spend across your budgets and subscriptions over the next month, plus a small buffer for anything unexpected. For example, a business expecting to spend $8,000 over the next month would typically set a $10,000 top-up amount, giving itself a $2,000 buffer.
  4. Enter an amount for "When my account balance drops to," the balance level that triggers a top-up. Weel pulls your top-up amount the moment your balance reaches this figure.
  5. Click Save.
  6. Enter the bank account to be direct debited: your bank's BSB, account number, and account name, agree to the terms, and click Continue.
    • The account name must exactly match your Weel account's registered business name. Transfers from an account under a different name will be rejected, as required for AML/CTF compliance.
  7. Verify the funding account. Weel sends a 1-cent credit to that account within 1-2 business days with a 5-digit code in the transaction description. Enter the code and click Continue to verify.

What happens next

Allow up to an hour for a direct debit to trigger, and 3-5 business days for the funds to arrive, so factor this window into your top-up amount and threshold. Weel may review first-time setups, changed bank details, or unusually large top-up amounts before processing.

You'll get a notification when a direct debit triggers, and another if it's dishonoured, for example if your bank declines it due to insufficient funds. A dishonoured debit stays active and is retried automatically the next time your balance drops to your threshold; it isn't paused by a single failed attempt. Weel can still pause it separately if a fraud check flags the account name or amount as suspicious, or if our team pauses it manually.

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