If you've used your Weel card for something personal by mistake, you can't reverse the payment, but you can pay your business back.
Before you start
- Check with your finance team or manager on how they want the repayment recorded and handled, since every business does this a little differently.
Steps
- Note the date, amount, and merchant for the payment as soon as you spot the mistake.
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Confirm the payment can't be reversed. Once a card payment has processed (cleared), Weel can't cancel it from our side.
- This is different from disputing a transaction you don't recognise or that's fraudulent. If that's your situation, see How to dispute a transaction instead. This doesn't apply to a genuine purchase you made by mistake.
- Tell your finance or admin team what happened and how much you need to pay back.
- Ask them how they want the money repaid. This isn't a reimbursement claim. Reimbursements only pays out to the person submitting the claim, so it can't send money the other way; you're returning funds to the business, outside of Weel.
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Follow their instructions to repay the amount. This may involve transferring funds to your business's external bank account.
- You can't transfer directly from your own personal bank account. Weel's banking partner, Nium, requires the sending account name to match your business's registered Weel account name, with no exception for an individual's account. See Important Notice - Third Party Account Funding for the full rule.
- The funds need to reach an account in your business's name first (or an approved related entity's, such as a parent company). Your finance or admin team then tops that up into Weel through your business's usual process.
What happens next
Once your finance or admin team receives the funds, they'll complete the transfer into your business's Weel Account Balance and confirm with you that it's sorted.