If you've used your Weel card for something personal by mistake, you can't reverse the payment, but you can pay your business back.
Before you start
Every business handles internal reimbursements a little differently, so check with your finance team or manager on how they want this recorded and repaid before you start.
Steps
- Note the date, amount, and merchant for the payment as soon as you spot the mistake.
- Confirm the payment can't be reversed. Once a card payment has processed, Weel can't cancel it from our side.
- Let your finance or admin team know what happened and how much you need to pay back.
- Ask them how they want the money repaid. This is not a reimbursement claim in Weel, which is for paying you back, so it works the other way around: you're returning funds to the business.
- Follow their instructions to repay the amount, which may involve transferring funds to your business's external bank account.
Note: You can't transfer money directly from your personal account into your business's Weel account balance. It has to go through the external business bank account first, then be topped up into Weel by an Admin, Owner, or whoever holds Account Balance permissions.
What happens next
Once your finance or admin team receives the funds, they'll complete the transfer into your business's Weel account balance and confirm with you that it's sorted.