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My card declined/ is not working

  • Updated

My Card Declined: 

For in-store payments:

Understand what kind of error is happening:

  • If the Point-of-Sale machine is showing ‘Account Balance Error’ or ‘Invalid amount’
    • Check your budget has enough funds. If your budget has enough funds, please contact the admin on your account as most likely there may have been a block placed onto your account by your admin.
  • If the Point-of-Sale machine is showing ‘Invalid Merchant’ or ‘Merchant Block’:

For online payments:

If you are unable to make a payment online or over the phone, please check:

  • There are sufficient funds available on your budget limit (open the mobile app and check your available limit)
  • You are using the right card number, expiry and CVC
  • Your transaction is less than $25,000
  • You have made less than 25 transactions in the last 24 hours

My card’s just not working

  • You have selected a budget in the Weel mobile app and tapped Use budget in Apple Pay or Use budget in Google Pay
  • There are sufficient funds available on your budget limit (open the mobile app and check your available budget limit)
  • You are trying to pay from Apple Pay or Google Pay (you cannot pay in-store from the Weel mobile app)
  • You are holding the back of your phone against the POS terminal
  • You are holding your phone steady and not moving away from the terminal until your payment is registered
  • You have removed your bulky phone cover (bulky phone covers can interrupt transactions at times)
  • You are selecting credit as your payment method
  • You have selected the right virtual card if you have multiple cards in Apple Pay or Google Pay