Reset your Weel card PIN using the same steps as setting one, right in the mobile app. See Understanding when you'll need a PIN for card payments.
Before you start
- PIN management is only available in the Weel mobile app; you can't reset your card PIN from the Weel web app.
- You can't set or reset a PIN on a Subscription card.
Steps
- Open the Weel mobile app.
- Go to your card screen and tap the cog icon in the top right corner to open card settings.
- Tap Manage card PIN.
- Enter a new 4-digit PIN. This is the PIN you'll use at the terminal when prompted.
- Confirm your new PIN by entering the same 4-digit PIN again.
- You'll land on a "Success!" screen once your PIN is set. Tap Done to close it.
Your PIN is active immediately once you confirm it. There's no SMS code, authenticator step, or other extra verification involved.
What happens next
This PIN also applies to the card in your phone's wallet (Apple Pay or Google Pay), since it's the same underlying card, and works the same way whether your business is registered in Australia or New Zealand. You may also be asked for it beyond just resetting it: for contactless taps over about $100, for chip-and-insert payments regardless of amount, and after several taps in a row once a terminal's running total is reached, so it's worth setting your PIN up in advance.