How to reset your authenticator app's connection to Weel – Weel Help Centre

Reset the connection between your authenticator app and Weel if you've lost access to the device it's on, as part of two-factor authentication.

Before you start

You'll still need to be able to sign in and pass verification with your other 2FA method (SMS). If you've lost access to both your phone number and your authenticator app, this article won't help. See How to sign into Weel if you get locked out without a 2FA device instead.
This assumes you already have an authenticator app connected. If you haven't set one up yet, you'll see an Add authenticator app button instead. See How to add an authenticator app as a verification method.

Web app

Open the Weel web app and log in.
Click the Settings cog in the top right corner.
Click Settings.
On the Profile screen, find the Two-step authentication panel.
Next to Authenticator app, click Reset.
Scan the QR code with your authenticator app, or click Use setup key and copy the setup key into your authenticator app instead.
Enter the 6-digit code from your authenticator app into the pop-up.
Click Submit.

Mobile app

Open the Weel mobile app.
Tap Menu in the top left corner.
Select Security.
Select Two-step authentication.
Log in when the in-app browser opens to your Settings page, pre-filled with your email.
Tap Reset next to Authenticator app on the Profile screen.
Scan the QR code with your authenticator app, or tap Use setup key and copy the setup key into your authenticator app instead.
Enter the 6-digit code from your authenticator app into the pop-up.
Tap Submit.

You'll authenticate with your newly connected authenticator app going forward. Your previous authenticator entry no longer works.