If you can't access your 2FA code because you've lost your device or authenticator app, use Weel's built-in recovery path to regain access to your account.
Whether you've lost your phone, changed numbers, or no longer have your authenticator app, Weel supports two 2FA methods (SMS verification and an authenticator app), and either one can be recovered using the steps below.
Steps
- On the sign-in verification screen, click Unable to verify. On mobile, tap the same option when you can't complete SMS or authenticator verification.
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On the Having trouble verifying? screen, click Email Support to go straight to Weel's Help Centre contact form and submit your request. You don't need to leave the app or write your own email.
- Prefer to email us directly instead? Send your request to help@letsweel.com.
- Wait for our support team to verify your identity. Once they do, they'll clear your account's 2FA requirement.
- At your next login, set up a new authenticator app by scanning the QR code or entering the setup key. This replaces your old 2FA method, so have an authenticator app (such as Google Authenticator or Authy) ready.