Every Admin and Owner on your account receives them automatically, so adding someone means giving them one of those roles rather than editing a notification list. This keeps your account's financial alerts tied to who actually holds authority over it.
How It Works
- Admin and Owner get every low-balance alert automatically. You'll see an in-app notification right away, then an email around three hours later if your balance hasn't recovered. There's no separate recipient list to manage.
- If your business's real owner isn't receiving alerts, they likely don't hold the Admin or Owner role in Weel. Being your business's real-world owner doesn't automatically give them that role in the app.
- To add someone, make them an Admin from the People page. Select the person, then use Update role. It takes effect immediately and also adds them to every other Admin-level alert (account funding, direct debit events, and more), not just low balance.
- Admin access covers far more than notifications. It includes creating, editing, and deleting budgets, managing staff, changing account settings, and generating API keys, so weigh that before promoting someone just for alerts. There's no way to grant just the notification without the rest of the role.
- The Owner role is different and isn't self-service. It's assigned automatically to whoever created the account and treated as your business's verified primary contact. Changing it means contacting Weel Support with proof (such as a signed letter from a director or board member) plus identity verification. You don't need to transfer Owner just to get someone onto this alert; making them an Admin does the job.
- You can't remove one Admin or Owner from just this alert. The only option is asking Support to turn off low-balance notifications for your whole business, which affects everyone, not just one person.
Good to know
- Being an Admin doesn't automatically grant payment or card access; that's controlled by Budget membership, not role.
- Not sure who currently holds Admin or Owner? Check the Roles column on the People page.