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What to do if you can't view your card details in the Weel app

  • Updated

If tapping See card details doesn't show your card number, expiry date, or CVC, here's how to work out why and get it working again.

  1. Check whether the card is frozen.
    • If it's frozen, you'll see a "Card frozen" message instead of the details. For a frozen budget card, ask your admin to unfreeze it. For a frozen subscription card, ask your admin to reactivate the subscription.
  2. Check your connection, then try again.
    • Card details load in real time, so a weak connection or another temporary issue can stop them from loading, and you'll see a "Try again to view your card details" screen. Close and reopen the app, move somewhere with better signal, and tap to retry.
  3. Email us at help@letsweel.com if you're still unable to view your card details.

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