When you pay with your Weel card in a foreign currency, Weel records a Foreign spend amount showing exactly what the card network charged, in the original currency. This figure can differ from what's shown on a merchant's invoice or receipt without either being wrong. Here's what usually explains the gap, and when it's worth contacting Weel Support.
How It Works
- The Foreign spend amount is exactly what Visa (via Nium, our card processor) reports as charged to your card. Weel doesn't read or check it against your invoice or receipt.
- A merchant's invoice can be generated separately from the actual card charge, for example a booking confirmation issued before your card is charged, so the two figures don't have to match.
- Some merchants (common with hotels, car rentals, fuel stations, and self-serve terminals) authorise a provisional amount and settle it up or down later. Weel rewrites the same transaction in place rather than adding a second line, usually within 3-5 business days, though a hold can stay Pending for up to 10 business days.
- A receipt can show the merchant's own currency conversion, or bundle in a separately charged fee: that figure is the merchant's own calculation, not what the network reported, so the two can differ without either being wrong.
- A difference of a cent or two in the foreign currency is usually just rounding, and isn't worth chasing down.
Good to know
- This is a different question from why your converted, account-currency total might differ from a straight conversion of the invoice. That comes down to Weel's own exchange rate and fee, covered in Understanding How Your Weel Card Works Overseas.
- If your business has AI Receipt Validation switched on, it already accepts a receipt as valid evidence even when its stated currency or amount doesn't line up with the transaction on its own.
- If the difference is more than rounding and nothing here explains it, contact Weel Support with the merchant name, transaction date, and both amounts.
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