Cash withdrawals are switched off for every Weel business by default, since ATM access needs extra regulatory and fraud checks. Turning it on is a two-stage process: your business is verified and approved first, then an admin enables individual physical cards. This article covers the verification stage, including what you might be asked for and what happens once you've replied.
How It Works
- Manual compliance review: Requesting access (Cards → [physical card] → Manage cash withdrawals → Request cash withdrawals) starts a manual enhanced due diligence (ECDD) review by Operations, not an automatic approval.
- Reply in the same thread: Send what's requested back in the original email or message thread; that's the clearest way to confirm your reviewer received it.
- No in-app tracking: Weel doesn't show a review status or confirm receipt automatically, so check your inbox rather than the app while you wait.
- Cards enabled after approval: Once approved, an admin returns to Cards → [physical card] → Manage cash withdrawals and enables each physical card individually, with its own limit.
Good to know
- There's no fixed turnaround time for this review. It depends on your business and how quickly any follow-up questions are resolved. Contact Weel Support and mention your cash withdrawal request if it's been a while since you replied.
- Only physical cards can withdraw cash. Virtual cards can never be enabled for this, even at ATMs that support digital-wallet withdrawals.
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